Your opinion is important to us. As a firm we pride ourselves on client satisfaction, if you are dissatisfied with the service we have provided then you have the right to complain.

 

We take complaints very seriously and aim to resolve any disputes quickly and amicably.

 

Should you wish to make a complaint, please do so in writing to the Client Care Manager, Steven Rushton, at:

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Rushton Hinchy

Unit 1

Millbrook business park

Mill Lane

Rainford

St Helens

WA11 8LZ

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Following investigation, if you are still not satisfied with our handling of your complaint we will write to you confirming our final position and explain why we consider our handling of it, and our decision (and the result of any review), were reasonable. You can then ask the Legal Ombudsman to consider the complaint provided you do so within 6 months of the date of our final written response. There are also two additional relevant time limits; the Ombudsman will only, ordinarily, accept complaints up to six years from the date of act/omission, or three years from when the complainant should have known about the complaint. The Legal Ombudsman (http://www.legalombudsman.org.uk/) can be contacted in writing at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or alternatively by phone on 0300 555 0333 and e-mail at enquiries@legalombudsman.org.uk.

 

 

Complaints Procedure

Contact Details:

Rushton Hinchy

Millbrook Business Park
Mill Lane
Rainford
St Helens
WA11 8LZ

 

Phone: 0845 054 0564 *

9am - 5pm​ Monday - Friday

Closed Saturday, Sunday & Bank Holidays


Free telephone advice 24 hours: 0800 90 20 321

* Calls cost 2p/min plus your telephone company's access charge or alternatively call 01744 887 800

Privacy Policy

 

Email Disclaimer

 

Complaints Procedure

 

VAT Registration Number: 161 3492 21

© 2020 Rushton Hinchy

Rushton Hinchy LLP is a Limited Liability Partnership registered in England and Wales with partnership number OC377539.

The term Partner is used to refer to a Member of Rushton Hinchy LLP or an employee or consultant with equivalent standing and qualifications.

A list of the Members of Rushton Hinchy LLP and of the Non-Members who are designated as Partners is open to inspection at its registered office, 1 Millbrook Business Park, Mill Lane, Rainford, St Helens, WA11 8LZ.

Rushton Hinchy LLP is authorised and regulated by the Solicitors' Regulation Authority. SRA Number 596691. For more information please click here.